Don't Believe The Hype!:White Lies of Conversational User Interface Creation Tools

The 2nd International Conference on Conversational User Interfaces (CUI 2020), Bilbao, Spain, 23-24 July 2020Following the initial hype and high expectations of conversational user interfaces (CUIs), a number of creation tools have emerged to simplify development of these complex systems. These have the potential to democratise and expand application development to those without programming skills. However, while such tools allow end-user developers to build language understanding and dialog management capability into a CUI application, actually fulfilling or executing an action still requires programmatic API integration. In this paper, we look at how CUI builders that claim to be ``no code required'' struggle to yield more than toy examples, with an aim to provoke the community to develop better tools for CUI creation.Trinity College Dublin (TCD

Facilitating Preference Revision through a Spoken Dialogue System

We present the design of a spoken dialogue system to provide feedback to users of an autonomous system which can learn different patterns associated with user actions. Our speech interface allows users to verbally refine these patterns, giving the system his/her feedback about the accuracy of the actions learnt.We focus on improving the naturalness of user interventions, using a stochastic language model and a rule-based language understanding module. The development of a state-based di- alogue manager which decides how to conduct each dialogue, together with the storage of contextual information of previous dialogue turns, allows the user to speak to the system in a highly natural way

Community level digital mental health interventions:A policy and practice brief

The prevalence of mental ill-health is increasing worldwide and brings adverse consequences at both the individual and societal level. Treatments and interventions for the symptoms that represent mental health conditions may target biological, behavioural and cognitive factors. Traditionally, treatments have included psychotropic medication, and/or psychological therapies which are delivered on a one to one or group basis. Both have a high economic cost, and efficacy varies. In addition, help seeking behaviour is impacted by stigma, symptom recognition &amp; understanding, and a host of factors associated with the disorders themselves, such as avoidance behaviour. The delivery of face-to-face interventions for those who are most marginalised and most at risk from mental ill-health, can also be impacted by barriers, such as knowledge of the services available and time, connectivity or travel constraints. The research presented here is co-produced with service providers, end users and academic experts across the disciplines of psychology, business, medicine, healthcare, interaction design and computer science. This briefing is based on the findings from our research programme on a community level digital mental health intervention.<br/

Voice interfaces in everyday life

Voice User Interfaces (VUIs) are becoming ubiquitously available, being embedded both into everyday mobility via smartphones, and into the life of the home via ‘assistant’ devices. Yet, exactly how users of such devices practically thread that use into their everyday social interactions remains underexplored. By collecting and studying audio data from month-long deployments of the Amazon Echo in participants’ homes—informed by ethnomethodology and conversation analysis—our study documents the methodical practices of VUI users, and how that use is accomplished in the complex social life of the home. Data we present shows how the device is made accountable to and embedded into conversational settings like family dinners where various simultaneous activities are being achieved. We discuss how the VUI is finely coordinated with the sequential organisation of talk. Finally, we locate implications for the accountability of VUI interaction, request and response design, and raise conceptual challenges to the notion of designing ‘conversational’ interfaces